Lise D'Andrea

Customer Service Experts, Inc. is a private company that specializes in transforming and sustaining organizational culture through a systematic inside-out approach. The company is based in Annapolis, MD and was founded by Lise D'Andrea, who has been the CEO since incorporation. The company designs comprehensive employee-centric customer experience programs by exploring the existing service culture, including mission, vision, values, engagement levels, and organizational readiness for change. The company is experts in providing customized, interactive coaching and training that positively influences behavior and performance. The company has engaged over 22,000 managers and supervisors, conducted over 24,250 service evaluations, and recognized over 8,700 employees. The company believes in measuring what gets improved and have moved the needle with their clients in the areas of training, performance measurement, recognition & appreciation, and leader and manager development.