Pamela Jo Hynes

Part of IBM Tivoli Systems, Inc., Software Artistry, Inc. provides both consolidated service desk and customer relationship management solutions for distributed enterprise environments. The company is based in San Bernardino, CA. The company was founded by Donald E. Brown. Software Artistry was acquired by IBM Tivoli Systems, Inc. on January 27, 1998 for $169.21 million.

Interactive Intelligence, Inc. provided business communications solutions. It offered a suite of applications that can be deployed as a cloud-based or on-premise multichannel communications platform. The firm solutions were used by businesses and organizations across a wide range of industries, including teleservices, insurance, banking, accounts receivable management, utilities, healthcare, retail, technology, government, and business services. The company was founded by Donald E. Brown in October 1994 and was headquartered in Indianapolis, IN.

Interactive Intelligence Group, Inc. provides software and cloud services for customer engagement, communications and collaboration. It engages in the interaction management software solutions and associated services. The company offers three types of products, which including on-premises software; a single-tenant cloud service; and a multi-tenant cloud service. Its services are used in the variety of vertical industries, including accounts receivable management, banking, government, healthcare, insurance, manufacturing, outsourcing, utilities and retail. Interactive Intelligence Group was founded by Donald E. Brown in October 1994 and is headquartered in Indianapolis, IN.

Sharpen Technologies, Inc. develops and sells multifaceted contact-center-management software. It offers sales acceleration, contact center, unified communications, integration services, reporting and analytics, and collaborative coaching. The company was founded by Cameron Weeks and Bracken Fields in 2007 and is headquartered in Indianapolis, IN.

American Financial Resources, Inc. provides a range of residential mortgage products to correspondent lenders, mortgage brokers, loan originators, and consumers. The company is based in Parsippany, NJ. The company is a leading manufactured home lender and FHA 203(k) lender for sponsored originations, and is also an innovator in construction and renovation lending. AFR utilizes the latest technology and delivers educational resources to its clients. The company was founded in 1997. Richard Dubnoff has been the CEO of the company since 1997.